PORTL works hard to ensure smooth, hassle-free deliveries of your orders. Currently, we are providing deliveries to select regions across India.

For all orders within India, products will be delivered within 10 working days from the date of successful payment and confirmation of the order, unless otherwise communicated or delayed due to Force Majeure events or unforeseen operational constraints.

Delivery and Installation fees shall be applicable on all orders unless otherwise indicated, and as such shall be specified in the invoice generated at the time of your purchase of our products. Once your order has been successfully placed, and following dispatch, you will be able to track the progress of your order on our Order Tracking page. You shall also receive updates and notifications relating to your order on your registered email or via SMS or voice calls on your registered number.

In furtherance of order fulfilment, PORTL Customer Service agent(s), as well as Delivery and Installation agent(s), may contact you on your registered email or mobile number. You may be required to confirm, verify, clarify details relating to, or otherwise aid our agent(s) in locating your shipping address/delivery location, as well as provide any relevant identification information.

You understand and agree that you must be available at your selected shipping address or delivery location at the estimated time and/or day of delivery.

You understand and agree that all shipping periods, delivery and installation days, dates, and times shall be approximate estimations only, and that our shipping, delivery, and installations are subject to prevailing local, regional, and zonal governmental laws, rules, and norms — including any COVID-19 restrictions and/or rules which may come into effect during the scheduled period. Any such estimated period, day, or date shall be adjusted accordingly. You understand and agree that any delays, postponements, or non-fulfilment shall be governed by the principles of Force Majeure, our other related policies including Terms and Conditions, Indemnification, and Limitation of Liability, as well as all prevailing and applicable laws — thereby precluding PORTL from bearing any liability or responsibility for any such eventualities.

This Policy is to be read in conjunction with our Terms and Conditions and all other related policies, and together they constitute a binding agreement between you and PORTL.