We at PORTL understand and value the trust you place in us when you purchase any of our devices or services. Our goal is to ensure a smooth and satisfying experience for all our customers. This Return & Refund Policy outlines the terms applicable to all Portl Products and Services purchased through our official website – www.portl.co.

Scope of Policy

This policy applies to the following PORTL Products and Services:

PORTL PRODUCTS

• Portl Studio
  
  
• Portl UltraGym
  
  
• Portl Ultimate Bench
  
  
• Portl Performance Bench
  (Collectively referred to as PORTL Devices)
  
  

PORTL SERVICES

The PORTL Devices, along with our Content, Applications and Fitness Features, together form our range of services.

1. Return and Replacement Eligibility

A. 7-Day No Questions Asked Return (applicable only on The Portl UltraGym and Portl UltraGym Combos)

Customers purchasing the Portl UltraGym through our official website are entitled to a 7-day no-questions-asked return window from the date of delivery.

If for any reason the product does not meet your expectations, you may request a return within 7 days of delivery, subject to the conditions below:

• The product must be in new condition, without any signs of damage, wear, or missing components.
  
  
• The product must be returned in its original packaging, including all accessories, attachments, and protective materials. Please retain the complete product packaging (including all foam protective materials) during the 7-day period to facilitate any potential returns.
  
  
• The return pickup will be arranged by PORTL. However, return logistics costs will be deducted from the refund amount for non-manufacturing-related returns.
  
  
• Refunds will be processed to the original payment method after the returned product is received and inspected at our facility.
  
  

This no-questions-asked return policy is applicable only to the Portl UltraGym Starter Kit, Performance Combo and Ultimate Combo

B. 7-Day Replacement Policy (All PORTL Devices)

For both the Portl Studio and Portl UltraGym (including any associated accessories such as the Performance or Ultimate Bench), customers are eligible for a replacement in the event of manufacturing defects, damages, or missing components identified upon delivery or installation.

Conditions for Replacement:

1. The replacement request must be raised within 7 days of delivery or installation (whichever is later).
   
   
2. The customer must provide photo/video evidence of the defect, damage, or missing part, along with an unboxing video.
   
   
3. Requests must be raised by contacting support@portl.co or +91 89777 45182 using your registered email ID or phone number.
   
   
4. Once verified, PORTL will arrange a return pickup and send a replacement unit after inspection of the returned product.
   
   
5. The product must be returned in its original packaging with all accessories and parts to be eligible.
   
   

This replacement request is valid only for defective, damaged, or incomplete deliveries.
Requests based on dissatisfaction or change of mind are not eligible for replacement.

2. Refund and Return Processing

A. Refund Eligibility

Refunds are applicable only in the following scenarios:

• Approved Portl UltraGym returns under the 7-day no-questions-asked policy, subject to the fulfillment of the terms and conditions listed hereunder.
  
  
• Orders where replacement cannot be processed due to stock unavailability.
  
  
  

B. Refund Deductions

For non-manufacturing-related returns of the Portl UltraGym:

• Return shipping/logistics costs will be deducted from the refund.
  
  
• Deductions may also apply for missing or damaged accessories, or improper packaging that affects resale condition. The extent of the partial refund in such instances will be communicated after receipt of the returned product and once it has been thoroughly inspected by our team for quality and damage. Portl will evaluate the losses based on the actual condition of the received products and deduct the corresponding fees before arranging the refund, subject to customer confirmation.
  
  

C. Refund Timelines

• Once the returned product passes inspection, the refund will be processed to your original payment method within 7–14 business days.
  
  
• Actual posting times may vary depending on your bank or payment provider.
  If you haven’t received your refund within this period, please check with your bank or contact us at support@portl.co.
  
  

3. Conditions Where Refunds or Replacements Will Not Be Accepted

PORTL reserves the right to decline any refund or replacement request under the following conditions:

1. The request is made after 7 days of delivery.
   
   
2. The product shows signs of use, wear, physical damage, or tampering.
   
   
3. The product is not returned in its original packaging, or is missing parts, accessories, or documentation.
   
   
4. Serial numbers, product labels, or warranty markers are altered, removed, or do not match the original order.
   
   
5. The product has been customized, modified, or repaired by unauthorized personnel.
   
   
6. Improper packaging during return transit leads to product damage.
   
   
7. The product is not returned within 7 days after return approval.
   
   
8. Refund requests lack valid proof of purchase, or such proof is forged or altered.
   
   
9. Damage occurs due to misuse, negligence, or non-adherence to the product manual.
   
   
10. Damage arises from external factors or force majeure (e.g., fire, flood, lightning, or transport damage without proof).
    
    
11. The returned product does not match the original order, model, or configuration.
    
    
12. The product has been tested and found to be free of defects upon inspection by PORTL.
    
    
13. Any other situation that compromises product integrity or resale condition.

4. Contact Information

For all return, refund, or replacement-related queries, please contact our support team:

Email: support@portl.co
Phone: +91 89777 45182
Operating Hours: Monday to Saturday, 10 AM – 7 PM

Please note: Returns or exchanges will not be accepted without prior authorization from our support team.

5. Final Terms

This Return & Refund Policy must be read in conjunction with our Terms & Conditions and Warranty Policy, which together form a binding agreement between PORTL and our customers.

PORTL reserves the right to amend this policy at any time to align with updated business or regulatory requirements. Any such changes will be reflected on this page.