We at PORTL understand and value that when you avail any of our Services (as defined in our Terms and Conditions available across our Platform including App and Website) including purchasing any of our devices or any related subscriptions or tele- consultation services, you are placing your invaluable trust in us. In order to ensure a positive experience for our Users and End Users (see Terms & Conditions (T&C)), we have established this policy for any returns, cancellations and refunds as the case may be. These terms pertain to the following PORTL Products and Services.

PORTL PRODUCTS

PORTL Studio, PORTL UltraGym, Portl Ultimate Bench & Portl Performance Bench collectively referred to as PORTL Devices and Products

PORTL SERVICES

The PORTL Devices & Products along with our Tele-medicine and Tele-consultation Features, Content and Media Features comprise of our range of Services.

RETURN AND REFUND FOR PORTL DEVICES PURCHASED

When you order and purchase any PORTL Device, upon completion of delivery and/or installation, should you receive the product with damaged components, missing parts, or defects, you may request a replacement within 7 days from the date of delivery or installation, as applicable.

Conditions for Replacement:

• The customer must take an unboxing video at the time of opening the package and submit video/image evidence showing the defect, damage, or missing components.

• The request for replacement must be made by contacting our Customer Service Team via sales@portl.co or our support number +91 89777 06815 using the registered email ID or mobile number.

• Our team will inspect the submitted evidence and, if deemed valid, will arrange for a return pickup.

• Upon receiving the returned product at our premises, a complete physical inspection will be conducted. If the product qualifies for replacement, a new unit will be dispatched.

Important Notes:

• The replacement request is valid only for defective, damaged, or incomplete products; it does not apply for change of mind or dissatisfaction.

• The product must be returned in its original packaging along with all accessories and parts to be eligible for replacement.

• Any damage due to improper packaging during return transit may affect the eligibility for replacement.

For any concerns beyond the first 7 days, you may reach out to our Customer Service Team for troubleshooting, repairs, or warranty-related queries.

This Return and Replacement Policy is to be read in conjunction with our PORTL Terms and Conditions, which together constitute a binding agreement between PORTL and our customers.