Terms of service

Last Updated: 18th May 2026

PORTL TERMS AND CONDITIONS

These Terms and Conditions of Use (“Terms”, “Agreement”) set forth the standards of use applicable to the PORTL website and all PORTL devices and services made available by Rainvi Technologies Pvt. Ltd. (“Company”, “PORTL”, “we”, “us”, “our”).

This Agreement governs:

  1. visitors to and users of our website;
  2. visitors to and users of our digital and social media channels;
  3. end users availing any of our services; and
  4. users of our PORTL devices, online services, offline services, and application services.

The PORTL devices and products to which this Agreement applies include:

  1. Portl Studio
  2. Portl UltraGym
  3. Portl Pro
  4. Portl TVLite
  5. Portl BioSense

These are collectively referred to as the “PORTL Devices” or “Products”.

The PORTL Devices and Products, together with our telemedicine features, content features, and media features, comprise our “Services”. Our Services, together with our website, apps, and social media accounts, are collectively referred to as the “Platform” or “PORTL Platform”.

For the purposes of this Agreement:

  1. “End User(s)”, “Customer(s)”, “you”, and “your” refer to any individual or entity that avails our Services, uses or visits our website, or browses or follows us on any digital or social media platform.
  2. “User”, “you”, and “your” may also refer to our strategic partners, including certified medical practitioners such as doctors and physiotherapists with whom we collaborate as part of our telemedicine and tele-consultation services.
  3. “User”, “you”, and “your” shall also include future collaborators such as premier gym brands, fitness trainers, and other content-providing partners as part of our efforts to expand customized health and fitness programs for End Users.

This document is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publication of the rules and regulations, privacy policy, and terms and conditions for access to or usage of the website https://portl.co and related applications for mobile and other devices.

1. APPLICABILITY

This Agreement applies to you if you are:

  1. one of our Users, whether an individual professional or organization, including designated or authorized associates of medical practitioners or institutions with whom we collaborate or may collaborate as part of our telemedicine and tele-consultation services;
  2. one of our Users, whether an individual professional or organization, who is or may become a prospective collaborator, including gyms, fitness trainers, or content-providing partners;
  3. one of our End Users, or their representatives or affiliates, using our devices or availing any of our Services; or
  4. otherwise a user of our website or a person who browses or follows any of our digital or social media accounts.

Please carefully read these Terms and Conditions and our Privacy Policy before deciding to access, use, follow, or browse our website or social media, or avail our Services.

These Terms, together with our other policies, constitute a legally binding agreement between you and PORTL in connection with your visit to, access to, or use of our Platform. This Agreement takes effect on the date on which you access, download, install, or use the Platform.

Any access, installation, download, browsing of our website or app, use of our social media accounts, or usage of our Services indicates your acceptance of this Agreement and other PORTL policies, including but not limited to:

  1. Data Protection and Privacy Policy
  2. Return and Refund Policy
  3. Shipping and Delivery Policy

We reserve the right to update, modify, or retract any part of these Terms and Conditions and our other policies from time to time. Such updates will be notified on the relevant policy pages. Your continued use of our Services shall signify your acceptance of such updates. If you disagree with any part of these Terms and Conditions, you must refrain from or discontinue access to or use of the Platform.

2. ELIGIBILITY

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors and undischarged insolvents, are not eligible to use the Platform.

Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and wish to download, install, access, or use the Platform, your parent or legal guardian must acknowledge and agree to these Terms and our other policies. If your parent or legal guardian fails to agree, you must immediately discontinue use of the Platform.

PORTL reserves the right to terminate your membership or deny access to the Platform if it comes to our notice that you are under 18 years of age.

By registering, visiting, or using our Services, website, app, digital platforms, or social media, you represent and warrant that:

  1. you are 18 years of age or older; and
  2. you have the right, authority, and capacity to use the website, app, digital platforms, social media, and Services offered by PORTL and to abide by this Agreement.

3. DEFINITIONS

For the purposes of these Terms and Conditions:

  1. “Account” means a unique account created for the User to access our Service or parts of our Service.
  2. “Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for election of directors or other managing authority.
  3. “Country” refers to India.
  4. “Device” means the Portl Studio, Portl UltraGym, or any device that can access the Service, such as a computer, smartphone, or digital tablet.
  5. “Service” refers to the PORTL website, PORTL app, and/or any of our PORTL devices, that is, the PORTL Platform.
  6. “Terms and Conditions” or “Terms” mean these Terms and Conditions that form the entire agreement between you and the Company regarding use of the Service.
  7. “Third-Party Service” means any service or content, including data, information, products, or services, provided by a third party that may be displayed, included, or made available by the Service.
  8. “User” or “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  9. “Website” refers to https://portl.co/.

4. ACKNOWLEDGMENT

These Terms and Conditions govern the use of the Service and operate as the agreement between you and the Company. They set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms apply to all Users, visitors, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms, you may not access the Service.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Company’s Privacy Policy. Please read our Privacy Policy carefully before using our Service.

5. GENERAL TERMS OF USE OF THE PLATFORM

Your use of our website, social media, and Services shall be strictly governed by the following terms.

5.1 Prohibited Content and Conduct

You shall not host, display, upload, download, modify, publish, transmit, update, or share any information that:

  1. belongs to another person and which you do not have the right to use;
  2. is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, slanderous, invasive of privacy, hateful, racially or ethnically objectionable, or otherwise unlawful;
  3. is misleading or misrepresentative in any way;
  4. is patently offensive, including sexually explicit content or content promoting obscenity, paedophilia, racism, hatred, or physical harm;
  5. harasses or advocates harassment of another person;
  6. involves transmission of junk mail, chain letters, unsolicited mass mailing, or spam;
  7. promotes illegal activities or abusive, threatening, obscene, defamatory, or libelous conduct;
  8. infringes any third-party rights, including intellectual property, privacy, or publicity rights;
  9. promotes illegal or unauthorized copies of copyrighted works;
  10. contains restricted or password-only access pages, or hidden pages or images;
  11. exploits people in a sexual, violent, inappropriate, or harmful manner, or solicits personal information from anyone;
  12. provides instructional information about illegal activities, including making illegal weapons, violating privacy, or creating computer viruses;
  13. contains video, photographs, or images of another person without lawful basis or authorization;
  14. attempts to gain unauthorized access to the Platform, user profiles, communities, accounts, or other protected areas;
  15. engages in commercial activities or sales without our prior written consent, including contests, sweepstakes, barter, advertising, pyramid schemes, or buying or selling products using our Platform;
  16. solicits gambling or engages in gambling activity that is or could be illegal;
  17. interferes with another user’s use and enjoyment of the Platform;
  18. links to websites or URLs that contain inappropriate material or content prohibited by these Terms;
  19. harms minors in any way;
  20. infringes any patent, trademark, copyright, or other intellectual property rights;
  21. violates any law in force;
  22. deceives or misleads as to the origin of any information;
  23. impersonates another person;
  24. contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of any computer resource;
  25. threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order, or causes incitement to the commission of any offense;
  26. is false, inaccurate, or misleading;
  27. offers, attempts to offer, or trades in any item prohibited or restricted under applicable law; or
  28. creates liability for us or causes us to lose the services of our internet service provider or other suppliers.
5.2 Prohibited Technical Activities

You shall not:

  1. use any deep-link, page-scrape, robot, spider, automated device, program, algorithm, methodology, or similar manual process to access, acquire, copy, or monitor any part of the Platform;
  2. attempt unauthorized access to any portion or feature of our website, social media, or Services, or any systems or networks connected to PORTL, including by hacking or password mining;
  3. probe, scan, or test the vulnerability of the Platform or breach security or authentication measures;
  4. reverse look-up, trace, or seek to trace any information on any other user or visitor to the Platform;
  5. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of PORTL systems or networks;
  6. use any device, software, or routine to interfere with the proper working of the Platform or any transaction conducted through it;
  7. forge headers or manipulate identifiers to disguise the origin of any message or transmittal sent through the Platform; or
  8. use the Platform for any unlawful purpose or to solicit illegal activity.
5.3 Legal Compliance

You shall ensure compliance at all times with:

  1. the Information Technology Act, 2000 and the rules thereunder;
  2. all applicable domestic laws, rules, and regulations; and
  3. all applicable international laws, foreign exchange laws, statutes, ordinances, and regulations relevant to your use of the Service.
5.4 License to Use Submitted Information

To allow us to use information supplied by you without violating your rights or applicable law, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to exercise any applicable copyright, publicity, database, or other rights you have in your information, in any media now known or later developed, subject always to our Privacy Policy.

5.5 Monitoring and Enforcement

We reserve the right, but not the obligation, to monitor material posted on the Platform and to remove or edit any content that, in our sole discretion, violates or is alleged to violate applicable law or these Terms.

You remain solely responsible for the information and content you post on the Platform and in private messages. Such content does not necessarily reflect PORTL’s views.

5.6 Account Security and Accuracy of Information

You are solely responsible for:

  1. maintaining the confidentiality of your account credentials;
  2. all activity under your account, whether or not authorized by you; and
  3. immediately notifying us of any actual or suspected unauthorized use.

If you provide information that is untrue, inaccurate, not current, or incomplete, or if we reasonably suspect so, we may discontinue your access to all or part of the Platform.

5.7 Calls, Emails, and Customer Support Records

If you contact us for troubleshooting, complaints, queries, or telemedicine or tele-consultation booking purposes, you acknowledge that:

  1. telephone conversations and email correspondence may be recorded and stored on our servers;
  2. such records may be accessed for customer care quality control and support purposes; and
  3. such records shall be handled in accordance with our Privacy Policy.

If you do not consent to recording of emails or calls containing personal information required for appointment or booking purposes, we reserve the right not to provide the relevant Services.

5.8 Ownership of Platform Content

Content available on our Platform is either:

  1. End User or User-generated content; or
  2. content belonging to PORTL.

All copyrighted content published by us on the Platform is protected. Copying such content for commercial purposes or profit constitutes infringement.

PORTL authorizes Users and End Users to view and access content on the Platform solely for use of our devices and Services in accordance with this Agreement. You shall not modify, reproduce, display, publicly perform, distribute, or otherwise use PORTL content for any public or commercial purpose or personal gain.

5.9 Device Use Disclaimer

You acknowledge that PORTL devices are home workout equipment designed to facilitate fitness activities. Users must strictly follow all instructions and guidelines provided by us for safe and effective use. We are not liable for injuries or damages arising from negligence, improper use, or failure to follow prescribed instructions.

6. END USER AND USER REGISTRATION

You may access our Services by registering to create a “PORTL Account” and becoming a member (“Membership”), or by logging in using certain third-party and social networking accounts (“Third Party Account”), including Facebook, Apple, and Google.

Membership is limited to the purpose set out in these Terms, is subject to these Terms, and is not transferable.

As part of the functionality of our Services, you may link your PORTL Account with Third Party Accounts by:

  1. providing Third Party Account login information during registration; or
  2. allowing us to access your Third Party Account as permitted by that provider’s terms.

You represent that you are entitled to disclose such information and grant such access without breaching the applicable third-party terms or imposing fees or restrictions on us.

By granting us access to Third Party Accounts, you understand that we may access, make available, and store content or information you have provided to such Third Party Accounts (“SNS Content”) so that it is available through our Platform.

You may have limited access to the Platform if you do not register and create an account with us.

You may only have one PORTL Account. Creation of multiple accounts is not permitted. We reserve the right to suspend such accounts without liability.

You agree to provide accurate, current, and complete information during registration and to keep it updated.

We reserve the right to suspend or terminate your PORTL Account and access to our Services if:

  1. any information provided is inaccurate, not current, or incomplete;
  2. your registration activity may create legal liability for you, other users, or us; or
  3. you are non-compliant with these Terms or other PORTL policies.

PORTL does not warrant the title, creditworthiness, identity, or service quality of third parties, including strategic partners, content providers, or collaborators. You are advised to independently verify such third parties.

7. TELEMEDICINE AND TELE-CONSULTATION

7.1 For Users

If you are or intend to be one of our Users, including a doctor, physician, dietician, physiotherapist, fitness coach, trainer, instructor, healthcare professional, or medical practitioner, your engagement with PORTL is contingent upon your commitment to act in good faith and refrain from conduct that may cause harm, injury, loss, or damage to any person or entity, including End Users and PORTL.

You agree that:

  1. all representations and warranties made by you as a strategic partner are true and accurate;
  2. you will conduct yourself in accordance with ethical, moral, legal, and humane standards, and all applicable Indian laws;
  3. any medical advice, opinion, suggestion, prescription, information, content, health or fitness advice, exercise plan, or chart (“Health Advice”) issued by you shall be your sole responsibility; and
  4. PORTL is not liable for the authenticity or effectiveness of such Health Advice.

You are expressly prohibited from:

  1. advising End Users to ignore or neglect the advice of their own doctors or to treat telemedicine services as a substitute for medical testing, surgical procedures, or emergency treatment;
  2. promoting personal, religious, or moral views inappropriately, or belittling an End User’s beliefs, practices, religion, appearance, or health condition;
  3. posting derogatory, objectionable, pornographic, or offensive content;
  4. advertising or selling drugs, supplements, vaccines, or medications;
  5. soliciting patronage for uncertified, unregistered, untested, illegal, or contraband medical or fitness products or treatments; or
  6. promoting content or activities that are illegal in nature.

If we determine or suspect that you have acted in bad faith or violated these Terms, PORTL may suspend you from its list of strategic partners, terminate agreements with immediate effect, and pursue remedies under applicable law.

7.2 For End Users

If you are an End User availing telemedicine or tele-consultation features, you understand and agree that:

  1. your personal information may be shared with the relevant User, including medical practitioners and fitness trainers;
  2. the medical practitioner or fitness trainer selected by you or referred by us is solely responsible for any Health Advice you receive; and
  3. PORTL is not liable for any harm, loss, damage, expense, or adverse effect resulting from such Health Advice.

You further acknowledge that:

  1. telemedicine and tele-consultation services are not intended for medical emergencies;
  2. such services are not a substitute for medical advice, procedures, prescriptions, treatment regimens, dietary recommendations, or exercise plans from your own healthcare providers; and
  3. you should not discontinue any prescribed treatment, medication, or medical advice without first consulting your own doctor or physician.

You agree to provide true, accurate, and current medical, wellness, and fitness information and to conduct yourself courteously, respectfully, and within the bounds of common decency.

If you experience conduct or language from a User that violates these Terms, you may notify us at support@portl.co.

8. USE OF THIRD-PARTY SITES

When you access any advertiser website, third-party site, affiliate, social network service, payment gateway, business partner, or content or media partner through our Platform, you acknowledge that:

  1. such sites are not controlled by PORTL;
  2. they are governed by their own terms and privacy policies; and
  3. PORTL is not responsible or liable for your use of, or any content or products available on, such sites.

Inclusion of any link on our Platform does not imply endorsement by PORTL.

9. ACCESS TO THE PORTL PLATFORM

We aim to provide a positive user experience. However, we do not represent that access to the Platform will be uninterrupted, timely, error-free, or free of viruses or other harmful components.

When you access the Platform from devices other than PORTL devices, we do not warrant compatibility with all hardware or software. We are not liable for damage to, or harmful code affecting, your equipment, software, data, or other property resulting from use of the Platform or from third-party actions.

We reserve the right to suspend or withdraw access to the Platform, temporarily or permanently, at any time without notice. Reinstatement, if any, shall be at our sole discretion.

10. PAYMENT AND PAYMENT PROCESSING

For the purposes of this section, the End User shall also be referred to as the “Buyer”.

The Buyer may:

  1. place a pre-order booking by making an initial payment specified on our website or app, with the balance payable one week prior to the estimated delivery date; or
  2. make full payment at the time of placing the order.

Payments for PORTL devices, telemedicine and tele-consultation services, and all related fees shall be made directly to PORTL and may be processed through direct bank transfer or third-party payment gateways.

You acknowledge that:

  1. your banking information may be collected and stored by PORTL and/or third-party payment processors;
  2. while we take reasonable efforts to secure such information, we are not liable for the security of your banking information when you use third-party payment gateways; and
  3. such third-party services are governed by their own terms and privacy policies.

All payments made against orders or services on the Platform shall be compulsorily in Indian Rupees and acceptable in the Republic of India.

You may pay by:

  1. credit card, debit card, or net banking;
  2. any other RBI-approved payment method; or
  3. in the case of pre-orders, partial payment initially and full payment subsequently as prescribed.

The payment facility provided by PORTL is only a facilitator and does not constitute a banking or financial service. PORTL does not act as trustee or fiduciary in relation to payment transactions.

Prices reflected on the Platform, including packaging and handling charges, are non-negotiable. Discounts or limited period offers may be provided at our sole discretion. Pricing errors due to technical or typographical issues may occur, in which event the Buyer may contact customer support for clarification or resolution.

11. BOOKINGS, PURCHASE, AND ORDER FULFILMENT

Customers may:

  1. pre-book products by making a partial payment at checkout, with the balance payable one week or seven working days prior to scheduled delivery; or
  2. purchase products and services by making full payment at the time of order.

Your purchase is complete when we receive full payment as stated in the invoice and in accordance with the payment terms set out in these Terms. Order fulfilment will commence upon receipt of payment.

12. DELIVERY AND INSTALLATION

At the time of placing an order, a customer may opt for:

  1. delivery of the product; or
  2. delivery and installation.

Installation refers to installation by our team, including wall mounting of the product, typically within 24 to 48 hours of delivery. Additional delivery and installation fees may apply unless expressly waived by PORTL.

Delivery and installation services are available only in select regions of India and remain subject to local laws, restrictions, and pandemic-related requirements prevailing at the estimated time of delivery or installation.

Any delays, non-fulfilment, or restrictions due to pandemic-related events or similar external circumstances shall be governed by applicable force majeure principles under Indian law and the relevant provisions of these Terms.

13. MEDIA AND CONTENT PARTNERS

We may collaborate with content providers, entertainment and media platforms, gyms, wellness centers, fitness trainers, and wellness coaches to improve the user experience.

Your access to third-party entertainment and media platforms is governed by their own terms and privacy policies. Such access is voluntary, and PORTL is not liable for your experience with such platforms.

Media and content partners offering services or content on our Platform must comply with:

  1. their respective agreements with PORTL; and
  2. all applicable legal and ethical requirements.

Content partners represent and undertake that all content provided by them complies with their contractual obligations and prevailing Indian laws, and does not violate public health, safety, intellectual property, or cybersecurity standards.

14. PORTL SOCIAL MEDIA ACCOUNTS AND COMMUNITY GUIDELINES

We maintain social media accounts to share promotional content, information, and foster community engagement. Use of these social media channels is subject to these Terms, our other policies, and the following community guidelines.

14.1 Social Media Principles
  1. Social networks are public. Anything posted on our social media may be visible to everyone.
  2. Do not share personal or banking information on our social media pages.
  3. Comments should remain relevant to the topics posted.
  4. Do not post content that belongs to another person without proper permission.
  5. Be respectful, kind, and courteous at all times.
14.2 Prohibited Social Media Content

We do not tolerate content that is:

  1. abusive, harassing, stalking, threatening, or attacking others;
  2. defamatory, offensive, obscene, vulgar, or violent;
  3. distressing or upsetting in an inappropriate manner;
  4. hateful or discriminatory based on race, ethnicity, age, weight, appearance, colour, creed, religion, gender, sexual orientation, nationality, or political beliefs;
  5. sexually explicit or pornographic;
  6. fraudulent, deceptive, libelous, misleading, or unlawful;
  7. related to criminal or illegal activity;
  8. in violation of intellectual property rights;
  9. spam of any kind;
  10. malicious code or harmful programs; or
  11. commercial solicitation or requests for donations.
14.3 Enforcement

We reserve the right to remove comments or content that violate these guidelines, these Terms, our policies, or applicable law, and to block users at our sole discretion.

If you believe your account has been terminated in error, or you wish to disable or permanently delete your account, please email support@portl.co.

The deletion process may take up to:

  1. 7 days to delete content after the process begins, or such longer period as may be required at the discretion of the Company based on legal, regulatory, governmental, or other compliance requirements; and
  2. 7 additional days to remove content from backups and disaster recovery systems, or such longer period as may be required at the discretion of the Company based on legal, regulatory, governmental, or other compliance requirements.

Deletion timelines may be extended where:

  1. content has been used by others lawfully;
  2. deletion is not technically feasible within the specified period;
  3. retention is required to investigate misuse or illegal activity;
  4. retention is necessary to protect safety and security; or
  5. retention is necessary to comply with legal obligations or lawful requests.

15. REVIEWS AND FEEDBACK; CRITICAL CONTENT

You may be invited to provide reviews, ratings, feedback, or other user-generated material (“Critical Content”) regarding our products or services.

You agree that:

  1. all reviews and feedback must be genuine and based on real experience;
  2. reviews and feedback must not be used to malign PORTL, its employees, products, or services;
  3. reviews and feedback must not promote third-party products, services, devices, websites, apps, or competing businesses; and
  4. you are solely responsible for the content you submit.

PORTL’s role in publishing Critical Content is limited to that of an intermediary under the Information Technology Act, 2000. PORTL disclaims responsibility for the substance of Critical Content, subject to applicable law.

PORTL may choose not to publish reviews or feedback if required by law or these Terms. PORTL has no obligation to pre-screen, review, flag, filter, modify, refuse, or remove Critical Content unless required by law.

If PORTL determines that you have provided inaccurate information or enabled fraudulent feedback, PORTL may immediately suspend your access to the Platform and your accounts.

16. TERMINATION

Violation of these Terms, our policies, or community guidelines shall be considered a serious breach and may result in immediate suspension or termination.

PORTL may suspend or terminate access to the Platform, website, app, and Services, with or without notice, if:

  1. you violate these Terms or any other PORTL policy;
  2. a third party reports violation of its rights due to your use of the Platform or Services;
  3. we are unable to verify or authenticate information you provided;
  4. we reasonably suspect illegal, fraudulent, or abusive activity; or
  5. we believe your actions may create legal liability, harm our reputation, or violate applicable law.

Upon suspension or termination, you may lose access to data, messages, files, and other material stored on the Platform. You are responsible for maintaining backups of your records and information.

All provisions that by their nature should survive termination shall survive, including provisions relating to confidentiality, intellectual property, indemnity, limitation of liability, payment obligations, severability, governing law, and dispute resolution.

17. CONFIDENTIALITY

Your personal information may be maintained by PORTL in electronic form on our systems and the systems of our employees, and may also be converted to physical form from time to time.

We also utilize third-party cloud services and external servers, which may be located outside India. Please refer to our Privacy Policy for further details.

PORTL takes reasonable security measures, including managerial, technical, operational, and physical safeguards commensurate with the nature of the information collected and our business operations.

18. INTELLECTUAL PROPERTY

PORTL is either the owner of intellectual property rights in the Platform and material published on it, or possesses sufficient rights to use such material. This includes content, media, software, code, artificial intelligence systems, designs, graphics, images, music, audio and video content, user interface, layout, process flow structure, selection, coordination, expression, look and feel, and arrangement of content.

The trademarks, logos, and service marks displayed on the Platform (“Marks”) are the property of PORTL and/or relevant third parties. You may not use the Marks without prior written consent.

You acknowledge that PORTL is the registered owner of the word mark “PORTL” and related logos and variants, and you shall not:

  1. challenge or attack PORTL’s proprietary rights;
  2. apply for registration of identical, similar, derived, transliterated, or confusingly similar marks; or
  3. alter, modify, copy, reproduce, or commercially use materials accessed on the Platform without authorization.

Any infringement must be reported to support@portl.co.

19. GENERAL DISCLAIMERS

  1. The Platform may be under constant upgrades, and some functions and features may not be fully operational.
  2. Due to technological limitations, internet transmission issues, artificial intelligence limitations, or circumstances beyond control, there may be delays, omissions, glitches, or inaccuracies.
  3. We expressly disclaim liability arising from unauthorized use of credit or debit cards, RBI violations, or violations of Indian law by users.
  4. Third-party services available on the Platform are not warranted or endorsed by PORTL unless expressly stated.
  5. Information on the Platform is provided “as is” without guarantees regarding accuracy, timeliness, effectiveness, or completeness.
  6. No content on the Platform constitutes a substitute for advice, treatment, prescriptions, or recommendations from your own doctor or physician.
  7. If the Platform or Services are accessed from outside India or outside our delivery zones, such access is entirely at your own risk.
  8. You are responsible for internet connectivity, telecommunication access, and all associated costs.
  9. You consent to receive promotional SMS and emails from PORTL and allied partners, unless you opt out by writing to support@portl.co.

20. LIMITATION OF LIABILITY AND INDEMNITY

To the fullest extent permitted by applicable law, PORTL and its directors, officers, employees, agents, affiliates, and content or service providers (“Protected Entities”) shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

  1. use of, or inability to use, the Platform, website, app, devices, content, or Services;
  2. provision of information by Users or End Users;
  3. injury, wrongful death, harm, damage, loss of business, or other losses suffered by Users or End Users;
  4. provision of or failure to provide Services;
  5. content posted, transmitted, exchanged, or received on the Platform;
  6. unauthorized access to or alteration of your transmissions or data; or
  7. any other matter relating to the Platform, website, app, Services, or devices.

You agree to indemnify, defend, and hold harmless PORTL and all Protected Entities from any losses, liabilities, claims, damages, demands, costs, and expenses, including legal fees, arising out of:

  1. your breach of these Terms;
  2. your misrepresentation of data or information;
  3. your violation of the rights of another person, including intellectual property rights; or
  4. your use of the Platform, Services, content, or devices.

In no event shall the aggregate liability of the Protected Entities exceed the amount of actual fees or monies charged from you, to the extent permitted by applicable law.

21. APPLICABLE LAW AND DISPUTE SETTLEMENT

This Agreement and all contractual obligations between PORTL and any User or End User shall be governed by the laws of India.

Any dispute, claim, or controversy arising out of or relating to this Agreement, including its scope or applicability, or your use of the Platform, website, app, Services, devices, or related information, shall be determined by arbitration in India before a sole arbitrator appointed by PORTL.

Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Hyderabad, Telangana. Proceedings shall be conducted in the English language, and the award shall be final and binding.

Subject to the above, the courts at Hyderabad shall have exclusive jurisdiction.

22. SEVERABILITY

If any provision of this Agreement is held unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be severed and the remainder of the Agreement shall continue in full force, interpreted to give effect to the original intent to the maximum extent permitted by law.

23. NON-ASSIGNMENT

You shall not assign or transfer this Agreement or any rights or obligations hereunder to any third party.

The Company may freely transfer its rights under these Terms to any third party without requiring your consent.

24. WAIVER

No provision of this Agreement shall be deemed waived and no breach excused unless such waiver is in writing and signed by PORTL.

Any waiver by PORTL of a breach shall not constitute waiver of any other or subsequent breach.

25. FORCE MAJEURE

Neither PORTL nor any User or End User shall be liable for failure or delay in performance under these Terms, other than payment obligations, where such failure or delay is caused by events beyond reasonable control, including:

  1. acts of God;
  2. governmental acts;
  3. flood;
  4. fire;
  5. civil unrest;
  6. acts of terror;
  7. labour disputes;
  8. computer attacks or malicious internet-based acts; and
  9. failures involving internet service providers, telecommunications, or hosting facilities.

Performance timelines shall be extended by the duration of the delay caused by such events.

26. CUSTOMER SUPPORT, CONTACT INFORMATION, AND GRIEVANCE REDRESSAL

If you have questions concerning PORTL, the Platform, website, app, Services, devices, or this Agreement, customer support may be reached at:

  1. Customer Support Number: 080-47095560
  2. Customer Support Email: support@portl.co

In accordance with the Information Technology Act, 2000 and applicable rules, grievances regarding the Platform, app, website, privacy, information processing, or intellectual property may be addressed to:

  1. support@portl.co
  2. grievanceofficer@portl.co

If you believe that the Platform or any Platform Service violates your intellectual property rights, you must notify the Grievance Officer in writing and include:

  1. identification of the intellectual property allegedly infringed;
  2. identification and location of the allegedly infringing material on the Platform;
  3. a good-faith statement that the use is not authorized by the intellectual property owner, its agent, or the law;
  4. your contact details;
  5. a statement that the information in your notice is accurate and that you are the owner or authorized agent; and
  6. your physical or electronic signature.

27. NOTICES

All notices from PORTL will be served by email to your registered email address or by general notification on the Platform, app, or website.

28. ACCEPTANCE

YOU UNDERSTAND AND AGREE THAT IF YOU CONTINUE TO ACCESS OR USE THE WEBSITE, APP, SOCIAL MEDIA CHANNELS, DEVICES, SERVICES, OR ANY OTHER PORTL PLATFORM FOR ANY PURPOSE, YOU SHALL BE DEEMED TO HAVE ACCEPTED AND AGREED TO BE BOUND BY THESE TERMS AND RELATED POLICIES.

29. REFERRAL POLICY

The Referral Policy applies only to such products as may be specified by the Company from time to time.

The Company reserves the absolute right, at its sole discretion, to modify, withdraw, suspend, or alter the applicability, validity, or terms of the Referral Policy and any associated referral codes without prior notice.

Referral codes shall be valid only in respect of verified customers who have purchased and retained the relevant product beyond the applicable return window of seven (7) days.

For a referral code to be valid and accepted in a subsequent transaction:

  1. the referring customer must have completed device binding and/or synchronized the device with the product’s official mobile application; and
  2. such synchronization shall constitute the sole verification mechanism for eligibility.

Referral codes cannot be combined with any other coupon code, promotional offer, or discount unless expressly permitted by the Company.

The Company reserves the right to cancel, reject, or refuse any order or transaction that violates this Referral Policy or any other applicable terms and conditions.