Warranty Policy

PORTL WARRANTY POLICY

Last Updated: 18th May 2026

Effective Date: Date of Purchase as on Original Invoice

We at PORTL are happy to extend a 1-year limited warranty. We stand by the quality of our products and are committed to ensuring the best experience for all our customers. This document outlines the warranty terms and conditions applicable to Portl UltraGym and Portl Studio.

1. 1-YEAR LIMITED WARRANTY

PORTL provides a one-year limited warranty on the Portl UltraGym and the Portl Studio, covering any manufacturing defects or component damage that occurs under normal usage conditions. This warranty period starts from the date of purchase.

2. WHAT IS COVERED?

The following are covered under this warranty:

  1. Defects in materials or workmanship that impact the functionality of the Portl UltraGym or the Portl Studio;
  2. Malfunctioning or defective internal components due to manufacturing errors;
  3. Repair or replacement of faulty components, as deemed necessary by PORTL’s service team.

3. WHAT IS NOT COVERED?

The following are not covered under this warranty:

  1. Any physical damage, including but not limited to cracks, dents, or breakage caused by mishandling, improper use, or external impact;
  2. Damage caused by unauthorized repairs, modifications, or tampering with internal components;
  3. Normal wear and tear of external parts, consumables (such as cables, accessories), including cosmetic damage;
  4. Issues arising from improper installation, electrical surges, or usage outside recommended guidelines;
  5. The use of any third-party accessories or performing exercises not listed within the PORTL app may void the product warranty;
  6. Damage resulting from but not limited to accidents, misuse, negligence, fire, water, or natural disasters.

4. WARRANTY CLAIM PROCESS

If you experience any issues covered under this warranty, please follow these steps:

  1. Contact Support – Reach out to PORTL Customer Service at support@portl.co with your proof of purchase and a detailed description of the issue.
  2. Assessment & Verification – Our technical team will evaluate the claim and determine if it falls under warranty coverage.
  3. Resolution – If approved, PORTL will either repair or replace the defective component at no additional cost.

5. ADDITIONAL NOTES

  1. Warranty claims will only be processed if accompanied by a valid proof of purchase.
  2. Any replacement parts or repairs provided under this warranty do not extend the original warranty period.
  3. This warranty is non-transferable and applies only to the original purchaser.
  4. Extended warranty, if any purchased or awarded, shall be governed by the above policy conditions only.
  5. PORTL reserves the right to change the warranty policy without any notifications or alerts. For updated policy, always refer to the PORTL website portl.co.

By using the Portl UltraGym or the Portl Studio, you agree to these terms and conditions.

For further assistance, please contact us at support@portl.co.

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