Shipping policy
Last Updated: 18th May 2026
At PORTL, we are committed to ensuring smooth and timely deliveries of your orders. At present, we deliver to select regions within India, and we are continuously working to expand our delivery network to serve you better.
Delivery and installation fees, where applicable, will be communicated to you at the time of order placement. Once your order is dispatched, you will be able to track its status through your account. We will also keep you informed about the progress of your shipment through SMS, email, and/or voice notifications.
Our PORTL Customer Service team and delivery agents may contact you for address verification or to coordinate the delivery and installation of your order. To ensure a seamless experience, we request you to:
- Provide accurate and complete shipping details at the time of placing the order;
- Be available, or arrange for an authorised representative to be available, at the shipping address on the scheduled date of delivery;
- Respond promptly to any communication from our Customer Service or delivery partners.
Please note that all shipping periods and delivery timelines mentioned are approximate estimations and may vary based on factors beyond our control. These include, but are not limited to, applicable local laws and regulations, COVID-19 related restrictions, transportation delays, and other instances of force majeure.
Returns & Pickup
In line with our Refund & Return Policy, eligible products can be returned within 7 (seven) days from the date of delivery. Please note that any applicable pickup or return shipping charges shall be borne by the customer, unless the return is due to a defect, damage, or error on our part.
This Shipping & Delivery Policy is to be read in conjunction with our Terms & Conditions and Refund & Return Policy, and forms an integral part of your agreement with PORTL.
For any queries or assistance regarding shipping, delivery, or order tracking, you may reach out to our Customer Service team at support@portl.in.